Customer Feedback Stories

Global Stories

Customer Feedback stories

TitanX launches Precision Dialer to boost cold-call rates

Sales teams could lift connect rates to more than 20% by narrowing prospect lists, as TitanX argues single-line calling beats parallel diallers.

By Regine Laguilles • 4 min read • Last month

Customer Experience

Sprinklr brings customer feedback AI tools to Gemini

Gemini Enterprise users can analyse surveys, reviews and social posts without leaving their existing workflows, as Sprinklr expands access to its feedback tools.

By Sofiah Nichole Salivio • 3 min read • Last month

Customer Experience

Serve First expands into US with new Managing Director

A £9.5 million funding boost has underpinned the Georgia office, as the UK customer experience technology group targets more US multi-site operators.

By Sofiah Nichole Salivio • 3 min read • Last month

Customer Experience

Singapore Airlines refreshes in-flight dining across cabins

Passengers in premium cabins will get new tableware, wines and service touches as the carrier expands its menu overhaul across all classes.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 30th Sep 2026

Data Protection

Qualtrics unveils XM Data and AI Platform for 2027

The new system aims to help businesses cut churn and protect sales as poor customer experiences put nearly USD $3 trillion at risk.

By Sofiah Nichole Salivio • 4 min read • Thu, 17th Sep 2026

Software-as-a-Service

TOPdesk unveils new tools after Gartner IT recognition

Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.

By Sofiah Nichole Salivio • 4 min read • Wed, 16th Sep 2026

Software-as-a-Service

Manchester City extends Qualtrics deal as campus grows

Feedback tools will now cover more of the Etihad Campus as Manchester City expands year-round attractions and uses AI to speed responses.

By Sean Mitchell • 3 min read • Wed, 16th Sep 2026

Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 10th Sep 2026

Digital Transformation

Customers at the centre of Adobe's new AI evangelist role

Adobe is using the post to help customers navigate AI adoption while feeding regional priorities back into its global product strategy.

By Sean Mitchell • 6 min read • Wed, 26th Aug 2026

Data Protection

How social advertising is becoming a source of customer intelligence

Real-time audience data from Facebook and Instagram is helping firms spot changing preferences and steer marketing, service and product decisions.

By Mark Tarre • 5 min read • Fri, 14th Aug 2026

Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 6th Aug 2026

Stories from Other Regions

Customer Feedback stories

Customer Experience

Sprinklr launches marketing AI agents beta for teams

Large marketing teams could speed up campaign creation as Sprinklr's new beta links idea generation, compliance checks and execution in one workflow.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

AskNicely & JAVLN partner to boost broker retention

The tie-up could help brokers spot at-risk clients earlier by linking service records with real-time feedback before renewals are due.

By Karen Joy Bacudo • 3 min read • Last month

Generative AI

Circle & Square guide targets AI-shaped B2B buyer decisions

The guide warns CMOs that AI-driven research is obscuring early buyer signals, making traffic and lead metrics a poor guide to pipeline health.

By Karen Joy Bacudo • 4 min read • Last month

Data Protection

OriginalVoices raises GBP £1 million to expand in US

The fresh capital will help the London-based AI data company hire, deepen its digital twin network and push further into the US market.

By Mara Sugue • 4 min read • Last month

Software-as-a-Service

MYOB widens AI BAS beta to Australian small employers

The update adds payroll-linked compliance checks for an estimated 920,000 Australian small businesses as MYOB trials the tool with employers.

By Sean Mitchell • 4 min read • Tue, 15th Sep 2026

IoT Security

Nozomi Networks wins Gartner customer choice again

Growing demand for industrial cyber security tools has helped Nozomi retain the only second straight Gartner Peer Insights customer award in its category.

By Sean Mitchell • 4 min read • Thu, 10th Sep 2026