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Customer Feedback Stories - Page 3

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Customer Feedback stories

AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Fastly named Leader in Forrester edge platform report
Virtualisation

Fastly named Leader in Forrester edge platform report

The ranking bolsters Fastly’s pitch to developers, after Forrester singled it out as the only vendor with above-average customer feedback.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026
Miro acquires Reforge to boost AI product strategy
Digital Transformation

Miro acquires Reforge to boost AI product strategy

The acquisition gives Miro a bigger role in AI-era product planning, adding Reforge's training and tools alongside its collaboration software.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026
Robinhood tests social trading beta with verified users
Fintech

Robinhood tests social trading beta with verified users

Robinhood tests a verified social trading beta with 1,000 power users, letting them share live trades, stats and discussion in-app.

By Karen Joy Bacudo • 3 min read • Sat, 21st Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Unified Communications

Qualtrics named Leader in 2026 Gartner VoC Quadrant

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026
Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
Lancom names Aimee Lin Chief Technology Officer for growth
Virtualisation

Lancom names Aimee Lin Chief Technology Officer for growth

Lancom Technology has appointed Aimee Lin as its first Chief Technology Officer to steer cloud, AI and security strategy across three markets.

By Mark Tarre • 4 min read • Mon, 9th Mar 2026
Origami launches chat-based AI tool for sales leads
Customer Experience

Origami launches chat-based AI tool for sales leads

Origami unveils a chat-based AI that builds sales lead lists from plain-English prompts, starting at USD $80 a month on flat pricing.

By Sofiah Nichole Salivio • 5 min read • Sat, 7th Mar 2026
Revuze adds TikTok Shop insight to market platform
Data Analytics

Revuze adds TikTok Shop insight to market platform

Revuze now tracks TikTok Shop sales and creator performance, unifying commerce data with customer feedback in its market platform.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026

Stories from Other Regions

Customer Feedback stories

Tenzo appoints Jane O'Riordan as Chair of the Board
Software-as-a-Service

Tenzo appoints Jane O'Riordan as Chair of the Board

With margins under pressure across hospitality, the data platform has added Jane O'Riordan to guide strategy as it targets UK and overseas growth.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
Sprinklr adds AI copilots & controls in Spring '26 update
Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Wed, 8th Apr 2026
iD Mobile app tops 2 million users as self-service grows
Digital Transformation

iD Mobile app tops 2 million users as self-service grows

iD Mobile's self-service app has surged past two million registered users as more of its 2.5 million subscribers switch to digital support.

By Kaleah Salmon • 3 min read • Tue, 24th Mar 2026
Spreetail unveils BEx real-time brand performance hub
Data Analytics

Spreetail unveils BEx real-time brand performance hub

Spreetail launches BEx, a real-time performance hub giving brand partners live insight across marketplaces, ads, fulfilment and finance.

By Sean Mitchell • 4 min read • Fri, 13th Mar 2026
From listening to leading: Why the best customer strategies close the loop
Customer Experience

From listening to leading: Why the best customer strategies close the loop

In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.

By Maureen Plowman • 5 min read • Fri, 6th Mar 2026
Selfwealth by Syfe relaunches app with auto-invest tool
Fintech

Selfwealth by Syfe relaunches app with auto-invest tool

Selfwealth by Syfe relaunches its app in Australia with an auto-invest tool, helping 130,000 users make disciplined, scheduled investments.

By Sean Mitchell • 4 min read • Mon, 23rd Feb 2026
Keyloop launches Kara AI to transform dealer support
Unified Communications

Keyloop launches Kara AI to transform dealer support

Keyloop introduces Kara, an AI assistant in its Customer Hub, to handle routine dealer support queries and free staff for complex cases.

By Kaleah Salmon • 3 min read • Thu, 19th Feb 2026