Customer Feedback Stories - Page 6

Global Stories

Customer Feedback stories

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025

Data Analytics

Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025

Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.

By Melvin Hipolito • 3 min read • Thu, 28th Aug 2025

Customer Experience

PropUp launches high-definition video & time-stamped inspections

PropUp updates its Inspection App with HD video and time-stamped photos, cutting inspection times from 30 to 3 minutes and halving technician call-backs.

By Kaleah Salmon • 3 min read • Thu, 21st Aug 2025

Data Analytics

Celonis leads Forrester's 2025 process intelligence report

Celonis has been named a Leader in Forrester's 2025 process intelligence report, praised for its AI-driven platform and enterprise-wide process control.

By Jed Nykolle Harme • 3 min read • Fri, 15th Aug 2025

Customer Experience

Radical redesigned of navigation & homepage coming to Xero users

Xero is set to launch a redesigned navigation and homepage, shaped by customer feedback, enhancing usability with customisable, insight-rich features.

By Sean Mitchell • 3 min read • Tue, 12th Aug 2025

Data Analytics

Amplitude named leader in digital analytics by Forrester report

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025

Privileged Access Management

BeyondTrust named Leader in Forrester Wave privileged identity report

BeyondTrust is named a Leader in Forrester's Privileged Identity Management report, earning top scores in 13 criteria for its identity-first security strategy.

By Melania Watson • 3 min read • Wed, 6th Aug 2025

Customer Experience

Arctic Wolf grows channel network 140 percent in Australia, NZ

Arctic Wolf has boosted its channel network in Australia and New Zealand by 140%, driven by its AI-powered Aurora Platform and new security offerings.

By Melania Watson • 3 min read • Wed, 6th Aug 2025

Endpoint Protection

Bitdefender named sole Visionary in 2025 Gartner EPP report

Bitdefender is named the sole Visionary in Gartner's 2025 Magic Quadrant for Endpoint Protection Platforms for the third year running.

By Sean Mitchell • 3 min read • Wed, 16th Jul 2025

Digital Transformation

Qualtrics doubles down on global partner community to accelerate shared growth

Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.

By Sean Holcombe • 6 min read • Wed, 16th Jul 2025

Software-as-a-Service

Datadog named Leader in Gartner observability report for fifth year

Datadog has been named a Leader in Gartner's Magic Quadrant for Observability Platforms for the fifth consecutive year, reflecting its strong market position.

By Sean Mitchell • 3 min read • Fri, 11th Jul 2025

Customer Experience

Brightcove unveils AI updates to transform video platform

Brightcove launches AI-driven updates, enhancing video streaming with features like automated captioning, multilingual dubbing and smarter content analysis.

By Jed Nykolle Harme • 3 min read • Thu, 10th Jul 2025

DevOps

Taboola advises SMBs on strategies for Amazon Prime Day 2025 success

Taboola advises SMBs to prepare early and use targeted strategies to succeed in Amazon Prime Day 2025, running from 8-14 July as a four-day event.

By Shannon Williams • 5 min read • Wed, 9th Jul 2025

Software-as-a-Service

Freshworks launches AI tool to streamline staff transitions

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

By Jed Nykolle Harme • 4 min read • Thu, 3rd Jul 2025

Firewalls

Fortinet named Leader in 2025 Gartner Magic Quadrant for LAN

Fortinet named Leader in 2025 Gartner Magic Quadrant for Enterprise LAN, praised for AI-powered security and integrated wired and wireless network solutions.

By Sean Mitchell • 3 min read • Tue, 1st Jul 2025

Stories from Other Regions

Customer Feedback stories

Digital Transformation

Colonial First State expands AI tools to boost service & advice

Colonial First State deploys GPT-4 AI tools to enhance customer service, advisor support, and efficiency for over three million clients in wealth management.

By Kaleah Salmon • 4 min read • Fri, 1st Aug 2025

Data Analytics

Singapore Airlines taps Qualtrics' AI to boost customer insight

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025

Data Analytics

Singapore Airlines taps Qualtrics & AI to enhance customer insights

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.

By Melvin Hipolito • 3 min read • Tue, 22nd Jul 2025